Flight report: KLM in business class
Flight number: KL 878
Equipment: 777-300
Origin: BOM (02:25)
Destination: AMS (07:40)
Flown: Feb 2026
Cabin occupancy: 100%
As I was flying in Business Class, the airport experience got off to a smooth start. I was able to check in quickly at the priority counters, avoiding the longer queues in the main check-in area. The staff provided my lounge invitation and directed me to the premium security lane, which helped make the entire departure process fast and hassle-free.
The star of the flight was KLM’s new Business Class suite, which is fitted on selected Boeing 777-300ER aircraft. The seat feels spacious and modern, with plenty of room to stretch out whether you’re dining, working, or relaxing. What really sets it apart is the sliding privacy door, which transforms the seat into a private suite and creates a much more exclusive experience. The suite is thoughtfully designed, with convenient storage compartments, easy-to-reach controls, and ample personal space. Even with the door closed, the cabin still feels airy rather than cramped. class seats I have flown in recently.
The KLM amenity kit was probably one of the weakest part of the Business Class experience. While the pouch itself looks stylish, I found it difficult to see much practical use for it after the flight, making it feel somewhat wasteful. The contents were fairly basic and didn’t feel particularly premium, especially when compared to what some competitors offer. In fact, I have received more impressive amenity kits in Turkish Airlines Economy Class, with better quality items and a more useful overall package. Given the otherwise excellent Business Class product, especially the new suite with a privacy door, the amenity kit feels like an area where KLM could do significantly better.
The suite is equipped with a seat control panel integrated into the side console, making it easy to adjust the seat position, lighting, and other settings without having to search for buttons. A bottle of water was already waiting at the seat upon boarding, a small but appreciated touch for a long overnight flight. Another useful feature is the wireless charging pad, allowing you to keep your phone charged throughout the journey without needing to plug in a cable.
The menu for this night flight is below.
The lavatories were kept clean throughout the flight, which is always appreciated on a long-haul journey. KLM also stocks them with Marie-Stella-Maris hand wash and hand lotion.
Since the flight departed quite late at night, my priority was getting some sleep rather than having dinner. Shortly after takeoff, I converted the seat into a bed and settled in for the night. The new suite’s privacy door and comfortable bedding made it easy to relax and fall asleep quickly. The cabin crew seemed happy when I declined the dinner service, allowing them to complete the meal service a little faster.
One area where the flight fell short was the onboard service. After the initial departure procedures, the cabin crew were largely absent throughout the night. While I understand that most passengers were sleeping, there was very little proactive service or cabin presence during the flight.
Unfortunately, the breakfast service was a weak aspect of the flight. While the food itself was acceptable, the presentation left a lot to be desired. When the breakfast tray arrived, my first impression was disappointment — the meal lacked the visual appeal you would normally expect in a long-haul Business Class cabin.
A small but charming detail of the flight was KLM’s Delft Blue houses, which are always a fun signature touch of their Business Class service. I was genuinely excited to see them onboard again, as each one has its own unique design and collectible appeal.
It’s a simple tradition, but it adds a sense of identity to the experience and is something I always look forward to when flying KLM long-haul in Business Class.